Expressions_Refurnish Privacy Policy.

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Introduction and about us:

This Privacy Policy explains how Expressions Refurnish the owners and operators of www.expressionsrefurnish.co.uk website – referred to in this Privacy Policy as “we”, “our” or “us” – collects, uses and shares your personal data.

Expressions Refurnish is the data controller responsible in respect of the information collected on this website.

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When do we collect your personal data?

(a)       When you register on our website.

(b)      When you contact us by email, telephone or other means.

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What information do we collect?

We collect, store and use the following kinds of personal information:

(a)       Information that you provide to us for the purpose of using our services (including buying or enquiring about products for sale, selling furniture items or receiving email notifications and/or newsletters), namely: your name, email, telephone number and address. For your security, we’ll also keep an encrypted record of your login password.

(b)      Details of your interactions with us via telephone, email and online.

(c)       Information relating to any transactions carried out between you and us in relation to this website.

(d)      Any other information that you choose to send to us.

We may also collect information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation).

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How and why do we use your personal data?

(a)       With your consent, to send you email notifications and/or newsletters, of which you are free to opt out at any time.

(b)      To process payments, including sending statements and invoices to you. We do this on the basis of our legitimate business interests.

(c)       To send you general (non-marketing) commercial communications. Without access to your personal data we would be unable to fulfil your request for our services. For example, facilitating the exchange of product information or pricing terms between buyers and sellers of items for sale on the website.

(d)      To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Policy and any legally required information relating to transactions you make with us. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

(e)       To develop, test, administer and improve the systems and services we provide you. We do this on the basis of our legitimate business interests.

(f)       To coordinate viewings, collections and dismantle of items for sale. Without sharing your personal data, we would be unable to fulfil your request.

(g)       To respond to enquiries and complaints made by or about you. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

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Security and protection of your personal data:

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

We secure access to our website using ‘https’ technology.

Access to your personal data is password-protected.

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How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

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Who do we share your personal data with?

(a)       IT companies who support our website and other business systems.

(b)      Email marketing companies who help us manage our electronic communications with you.

(c)       Upon your request, third parties providing operational services such as kitchen fitting, dismantling and transportation.

(d)      Upon your request to view or purchase any item, we may share personal information which you have provided (principally your name) with the seller of such item(s).

(e)       If you, as the seller of any item, agree to accept viewings or the sale of such item(s), we may share personal information which you have provided (principally your name and address of where the items are located) with buyers (or prospective buyers).

In addition, we may disclose your personal information:

(i)       to the extent that we are required to do so by law;

(ii)      in connection with any legal proceedings or prospective legal proceedings; and

(iii)     in order to establish, exercise or defend our legal rights.

Except as provided in this Privacy Policy, we will not provide your information to third parties.

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Where your personal data may be processed:

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate.

Information which you provide may be transferred to countries (including the United States) which do not have data protection laws equivalent to those in force in the European Economic Area.

An example would be where we use a cloud-based customer relationship management system that is hosted within a data centre located in the United States.

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What are your rights over your personal data?

You have the right to request:

(a)       Access to the personal data we hold about you, free of charge in most cases.

(b)      The correction of your personal data when incorrect, out of date or incomplete.

(c)       The deletion of the data we hold about you, in specific circumstances; for example, when you withdraw consent or object, and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.

(d)      A computer file in a common format (CSV or similar) containing the personal data that you have previously provided to us, and the right to have your information transferred to another entity where this is technically possible.

(e)       Restriction of the use of your personal data, in specific circumstances, generally while we are deciding on an objection you have made.

(f)       That we stop processing your personal data, in specific circumstances; for example, when you have withdrawn consent, or object for reasons related to your individual circumstances.

(g)       That we stop using your personal data for direct marketing (either through specific channels, or all channels).

(h)      That we stop any consent-based processing of your personal data after you withdraw that consent.

(i)       Review by us of any decision made based solely on automatic processing of your data (so where no human has yet reviewed the outcome and criteria for the decision).

You can contact us to request to exercise these rights at any time by emailing us at expressions@refurnish.co.uk

If we choose not to action your request, we will explain the reasons for our refusal.

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Your right to withdraw consent:

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

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Where we rely on our legitimate interest:

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

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Direct marketing:

You have the right to stop the use of your personal data for direct marketing activity. We must always comply with your request.

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Checking your identity:

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy.

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Cookies:

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.  For example, in Internet Explorer you can refuse all cookies by clicking Tools >> Internet Options >> Privacy, and selecting “Block all cookies” using the sliding selector.  Blocking all cookies will, however, have a negative impact upon the usability of many websites.

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Third party websites:

We reserve the right to add links from our website to other websites. We are not responsible for the privacy policies or practices of third party websites.

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Updating information:

Please let us know if the personal information which we hold about you needs to be corrected or updated.

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Contacting the Regulator:

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 01302 729 576 or email expressions@refurnish.co.uk Please note we can’t be responsible for the content of external websites.)

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

 

Contact:

If you have any questions about this Privacy Policy or our treatment of your personal information, please write to us by email to info@expressionsrefurnish.co.uk

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This policy was last updated on 06/02/2023.